• Contact Center Agent Required for Bank in Dubai

Contact Center Agent Required for Bank in Dubai

Customer Service

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    City: Dubai Region: Dubai Country: United Arab Emirates
January 11, 2018

Contact Center Agent Required for Bank in Dubai

Our client within the banking industry is URGENTLY looking for smart arabs who are looking for a jobs and have completed their studies and are open to be employed on outsourced payroll for a Contact Center Agent role.
Location : Sharjah
Employment : On Outsourced payroll
Gender : Open

Shifts : Rotational (No night shifts for females). Should also be open to work on Holidays / Friday & Saturdays, as per department schedules
Offerings: AED 4500 + Medical Insurance + Annual Air ticket.

Due to high volume of CV's being received by us, only shortlisted candidates will be contacted.
If you are not looking for change you may want to refer someone.
Thank you and all the best in your career endeavors!
If you or any of your friends or colleagues would be interested in pursuing an opportunity, kindly reply back / send us your updated CV to bankingoperationscv at gmail dot com with the role mentioned as "Fresher" in the subject line and with the below details. (Non-reply of the below details, will ensure that your candidature would be kept ONHOLD status).
Explain what makes you a good customer service individual in 3-4 sentences ONLY.
Can you join us within a week : Yes / No
Are you fine to work in any shift / departmental requirements : Yes / No
Current visa status : Visit / Tourist / Employment / Residence
Current residence location in UAE : Dubai / Sharjah / Other
Nationality :
Do you have a UAE driving license and a vehicle: Yes / No
Responsibilities and Duties

This position is accountable to provide the highest standards of customer service through the provision of telephone banking to existing and potential customers of the Bank.
Job Description

Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
Participate in Outbound calling programs and other projects and activities when required.
Handling projects and tasks whenever required and asked by the management.
Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
Identify and maximize selling and cross-selling opportunities.
Identify customer problems and offer appropriate solutions.
Perform customer transactions accurately and in an efficient manner.
Qualifications and Skills
English & Arabic communication (Writing, listening and speaking) and interpersonal skills . (will speak majorly to Emiratis hence local dialect is key)
Open to work any time / in all shifts, as per department requirements
Competent use of PC
Arab Nationality
Can join immediately (within a week)
0-3 years' customer service experience, preferably telephonic
Cheerful personality, always with a smileā€¦
Pleasant Telephone etiquette.
AED 4500 + incentives + Medical Insurance + Annual air ticket.
Job Type: Full-time
Salary: AED4,000.00 to AED4,500.00 /month

Job Location:
Required experience:
Customer Service: 1 year
Required language:
Required education:
High school or equivalent
Arabic fluently
send us your updated CV to: [email protected]

Job details

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